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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Betty Amos

Betty Amos

June 17, 2026

5  out of  5
rating by Betty Amos
"Just switched my car insurance from Progressive to StateFarm thanks to Juan , in the south loop office of Audrey McFarlin ,giving me an excellent quote. He quoted me even less than my online quote. He was friendly and very patient for I am a senior and technology is a little fast for me , but he walked me through everything. He even told me how to get the refund from current insurance because I was paid up. If you're looking for good car insurance with a good rate call Statefarm in SouthLoop and speak with Juan. Your pockets will thank you later ! Oh and be sure to sign up for the Drive Safe and Save. That knocks even more off the already low policy quote. Check em out , you will be glad you did !!!"
We responded:
"We are grateful for your 5-star review, Betty! Thanks for taking a moment to share your positive rating of State Farm Agent Audrey McFarlin’s Team here in Chicago . - Audrey
"
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Alex Torres

June 11, 2026

5  out of  5
rating by Alex Torres
"Kelli and Krystina have been amazing to work with. Very friendly, professional, and quick to answer any questions or concerns that I have. I appreciate them making the insurance process simple and stress-free. Been with them ever since I bought my brand new jeep over 5 years now and don't plan on leaving them anytime soon! Thank you Ladies. :)"
We responded:
"Alex
Thanks for the 5-Stars.
I’m pleased Krystyna was able to assist"
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Jim Haig

June 2, 2026

5  out of  5
rating by Jim Haig
"Diego was my contact and not only did State Farm have the perfect policy to cover my HOA requirements he went above and beyond assisting me and adjusting my quote to get it just right and also did a lot of follow-up and helped me all along the way. I would definitely recommend Diego!"
We responded:
"Thanks so much for the amazing review, Jim! We really appreciate your support here in Chicago . If you ever have any questions or need insurance assistance in the future, we are just a message away! - Audrey"
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Maggie Bender

May 29, 2026

5  out of  5
rating by Maggie Bender
"Great service and super helpful!"
We responded:
"Thanks Maggie for the review- Audrey "
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Juan Mazzarri

May 29, 2026

5  out of  5
rating by Juan Mazzarri
"Jake did a great job on helping me out on my payment"
We responded:
"Thanks Juan. Appreciate you this Thanksgiving. We live for 5 stars - Audrey "
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Toni Shoyinka

May 29, 2026

5  out of  5
rating by Toni Shoyinka
"Juan was really kind and explained things thoroughly while helping me get my renter’s insurance set up."
We responded:
"Thank you so much for the 5-stars, Toni! We hugely appreciate your feedback. If you ever want to chat about your insurance needs, we are here and happy to help!  - Audrey"
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Vicky Lue

May 28, 2026

5  out of  5
rating by Vicky Lue
"Great service and great rates. Process was made incredibly easy. Grateful for Juan and all his help in setting this up!"
We responded:
"Thank you for your 5-star review. We appreciate your feedback and are pleased to know you had a positive experience with State Farm Agent Audrey McFarlin’s Team. Should you have any further questions or require assistance, please do not hesitate to contact us here in Chicago .- Audrey"
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Xuan Lu

May 27, 2026

5  out of  5
rating by Xuan Lu
"Juan is great!"
We responded:
" We are grateful for your 5-star review, Xuan! Thanks for taking a moment to share your positive rating of State Farm Agent Audrey McFarlin’s Team here in Chicago . - Audrey"
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Daniel Reteguin

May 20, 2026

5  out of  5
rating by Daniel Reteguin
"Excellent customer service! I spoke with Diego over the phone, he was very professional and incredibly patient while answering all of my questions."
We responded:
"Wow, thank you for the 5-star review, Daniel! We deeply appreciate your support! If you ever need any help or have any questions on anything insurance related, please do not hesitate to get in touch! - Audrey"
Profile photo of Lily

Lily

May 18, 2026

5  out of  5
rating by Lily
"Juan did a great job at helping me find car insurance. He was super professional, knowledgeable, and easy to work with throughout the whole process. He explained everything clearly, answered all my questions. You can tell he genuinely knows what he’s talking about and wants to help people get the best option possible. Definitely recommend working with him!"
We responded:
"Lily, thank you for the fantastic rating! We are committed to delivering honest insurance information and reliable service, and we are glad that came through in your experience. - Audrey"
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Kevin Ganek

May 15, 2026

5  out of  5
rating by Kevin Ganek
"Diego had been very helpful with getting my home insurance."
We responded:
"Kevin, thank you for your kind review. We deeply appreciate your feedback of State Farm Agent Audrey McFarlin’s Team here in our Chicago office. - Audrey"
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Bryce Dunn

May 14, 2026

5  out of  5
rating by Bryce Dunn
"Always easy to work with, Krystyna has been quick to help many times."
We responded:
"Bryce, thank you so much for the 5-star rating! If you have any insurance questions or need assistance, State Farm Agent Audrey McFarlin’s Team is just a call or email away! Audrey "
Profile photo of Elton Tang

Elton Tang

May 11, 2026

5  out of  5
rating by Elton Tang
"I was shopping around for motorcycle insurance and Krystyna Bukowska was a tremendous help! She was able to get me an amazing rate and very pleasant to talk with as well."
We responded:
"We really appreciate your 5-star review, it means a lot to us! We are always happy to help with anything insurance related—whether it is finding the right coverage or answering general questions.Audrey "
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SLK Noclvrname

May 11, 2026

5  out of  5
rating by SLK Noclvrname
"Krystyna did a great job assisting me with the purchase of a condo owners policy. She was consistently prompt and responding to my inquiries and Answered all of my questions quickly and concisely. Very professional, very knowledgeable and a pleasure to deal with."
We responded:
"SLK, thank you for the fantastic rating! We are committed to delivering honest insurance information and reliable service, and we are glad that came through in your experience. -Audrey
"
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Tim Woods

May 7, 2026

5  out of  5
rating by Tim Woods
"Christina was very professional as well as helpful with all my needs in insurance. She is very knowledgeable of all aspects. I wish we had more people in the world as herself. Thank You Christina"
We responded:
"Thank you for your 5-star review. We appreciate your feedback and are pleased to know you had a positive experience with State Farm Agent Audrey McFarlin’s Team. Should you have any further questions or require assistance, please do not hesitate to contact us here in Chicago .- Audrey"
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Jacob Chicas

April 29, 2026

5  out of  5
rating by Jacob Chicas
"Juan was great. Very professional and friendly."
We responded:
"Thank you for the positive review! If you have any insurance-related questions or needs, please feel free to reach out. - Audrey"
Profile photo of Chad Andrulonis

Chad Andrulonis

April 27, 2026

5  out of  5
rating by Chad Andrulonis
"Krystyna and the entire team helped me seamlessly transfer my auto coverage to a new vehicle same day. Experience was very efficient and informative."
We responded:
"Thank you Chad for taking the time to rate our service. We appreciate you! Thanks again Audrey McFarlin State Farm Insurance."
Profile photo of Brenda Bortis

Brenda Bortis

April 27, 2026

5  out of  5
rating by Brenda Bortis
"I had a wonderful experience working with Krystyna today! I'm in the process of moving from MI to Chicago and needed to switch insurance agents. Krystyna made the transition seamless, taking the time to identify every possible discount and walking me through the entire process. She was very kind, personable, and helpful. Highly recommend!"
We responded:
"Thanks for the 5-stars! We appreciate your feedback and support here on State Farm Agent Audrey McFarlin’s Team. - Audrey"
Profile photo of Kevin Robinson

Kevin Robinson

April 8, 2026

5  out of  5
rating by Kevin Robinson
"I called the office to get a copy of my declaration of homeowner's insurance and spoke with Kelli. Not only did she know what I was looking for right away and send it to me before we even got off the phone, she asked me three simple questions about my current situation and explained that under the right circumstances a few simple changes could save me money on my insurance policy. She also helped me get a personal item covered that would have otherwise been less than the deductible on our homeowner's insurance. She was friendly, professional and knowledgeable and made a routine call into a quick chat that saved me some money and also helped protect one of my personal possessions."
We responded:
"Thank you for your wonderful feedback. We are pleased to hear that you had a positive experience with us here on State Farm Agent Audrey McFarlin’s Team. Audrey "
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William Edwards

March 16, 2026

5  out of  5
rating by William Edwards
"Claire was an absolute pleasure to work with! She was courteous, professional, efficient, and got me an awesome rate. Will definitely be working with Statefarm in the future for my insurance needs!"
We responded:
"Thank you so much for the 5-stars, William! We hugely appreciate your feedback. If you ever want to chat about your insurance needs, we are here and happy to help! - Audrey"
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Enes Ljesnjanin

March 13, 2026

5  out of  5
rating by Enes Ljesnjanin
"Professional , quick , and taking care !"
We responded:
"Thank you for the wonderful 5-star review! We are so happy you had a wonderful experience with us here at State Farm Agent Audrey McFarlin’s Team. If you ever need anything down the road, do not hesitate to reach out—we would love to help! -Audrey"
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Lenrow Felton

March 10, 2026

5  out of  5
rating by Lenrow Felton
"Best sevice at this location :) Thanks to Krystyna"
We responded:
"Thank you for recognizing! Audrey McFarlin State Farm Insurance."
Profile photo of Isaiah Smith

Isaiah Smith

March 6, 2026

5  out of  5
rating by Isaiah Smith
"The agent that assisted me was Claire. She was knowledgeable and very informative. Thanks Claire for assisting me with patience and poise!"
We responded:
"Thank you for your kind remarks!
Jose is an asset and please tell a friend. "
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Ashley Stone

March 6, 2026

5  out of  5
rating by Ashley Stone
"The team is prompt and professional!"
We responded:
"Ashley Janet is a very bright and bilingual team member. She is always pleased to assist. -Audrey "
Profile photo of CHARLIE

CHARLIE

March 6, 2026

5  out of  5
rating by CHARLIE
"Good service"
We responded:
"Thank you for taking your time to provide this review. We try! Audrey McFarlin State Farm Insurance."