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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Stephanie Calhoon

Stephanie Calhoon

November 11, 2024

5  out of  5
rating by Stephanie Calhoon
"Christian Ortega has been great to work with especially with our relocation to Chicago and needing renter's insurance. Quick responses make all the difference."
We responded:
"Stephanie, Welcome to Chicago! We appreciate you!"
Profile photo of Bill Gibbons

Bill Gibbons

November 4, 2024

5  out of  5
rating by Bill Gibbons
"My policy is coming up for renewal and I had some questions which could determine whether I would renew with Allstate or look for other quotes. I called the Mcfarlin agency and Eddie Chen was answered all of my questions, did research on questions he could not answer immediately and was incredibly responsive. He is a credit to the agency. I will renew."
We responded:
"Hi Bill, Let me thank you for the 5-Star rating of the service provide by our newest team member Eddie Chen. Welcome to the State Farm family. "
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Valerie Patron

November 4, 2024

5  out of  5
rating by Valerie Patron
"I love the service here Janet was so helpful very thorough she is a Great employee,kind ,excellent service I would recommend her to all of my friends &family Thank you so much Janet you are the sweetest person ever!!! Thanks for the policy"
We responded:
"Valerie, Thank you for the 5-Star rating. Janet is our service specialist. Our goal is to provide excellent service that is a pleasant surprise. Come by any time. We would love to meet you!"
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Kings Man

November 4, 2024

5  out of  5
rating by Kings Man
"Man Yi good service"
We responded:
"Thank you for rating Man Yi's service. We appreciate the 5-Stars!"
Profile photo of Allison Wang

Allison Wang

November 4, 2024

5  out of  5
rating by Allison Wang
"Man Yi has been such a blessing for me. Amazing services, would recommend to all :)"
We responded:
"Allison, Thank you for rating Man Yi with 5-Stars! Today, we celebrate our 200th review. "
Profile photo of Alex Torres

Alex Torres

November 4, 2024

5  out of  5
rating by Alex Torres
"I have been with statefarm for years now since I've purchased my vehicle and always asked for Krystina's assistance! She's been nothing but helpful and makes the process so easy."
We responded:
"Alex Thanks for the 5-Stars. I’m pleased Krystyna was able to assist"
Profile photo of Oscar Casas

Oscar Casas

November 4, 2024

5  out of  5
rating by Oscar Casas
"It’s a pleasure talking to the people at Audrey Mcfarlin! Krystyna is always is so welcoming and so knowledgeable about all aspects of insurance. She is very thorough and professional."
We responded:
"Oscar, thank you for the 5-stars. Krystyna takes pride in knowledge of State Farm systems. Professional is her middle name. lol. "
Profile photo of Lulu Ceballos

Lulu Ceballos

November 4, 2024

5  out of  5
rating by Lulu Ceballos
"I was looking around for car insurance and happened to come across Audrey's office on Google. I called and was connected to Christian. He was very thorough and efficient. As far as shopping around for insurance goes, this is typically not something any of us enjoy doing, but it was less of a hassle than I imagined with his help. When I decide to get renter's insurance or additional life insurance the future, I will be sure to reach out to this team. Thank you!"
We responded:
"Lulu. Thank for for making our Google reviews count! I’m pleased Christian was able to assist . "
Profile photo of Andrew Travis

Andrew Travis

November 1, 2024

5  out of  5
rating by Andrew Travis
"Give Sam Mayberry a raise! lol Incredible service as always. For real though these folks are on it and do good work"
We responded:
"Andrew, I am more than grateful that Sam is a part of our team. She excels at service. Thank you for the 5-Stars."
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li yanchen

October 31, 2024

5  out of  5
rating by li yanchen
"Absolutely astonished by the customer service. Truly a blessing and turns out the “save with State Farm” is true. Better deals at much better rates on just about everything, and my insurance guy Man YI got me set up good! Man Yi good services"
We responded:
"Man Yi is truly a blessing. Well said!"
Profile photo of Vincent Liu

Vincent Liu

October 31, 2024

5  out of  5
rating by Vincent Liu
"Great and quick service"
We responded:
"Vincent, Thank you for the 5-Stars!"
Profile photo of John Micensky

John Micensky

October 31, 2024

5  out of  5
rating by John Micensky
"Sam Mayberry has been an extremely reliable and helpful member of your team!"
We responded:
"John, Service is what we attempt to deliver. Thank you for recognizing our efforts."
Profile photo of Brett Venhuizen

Brett Venhuizen

October 30, 2024

1  out of  5
rating by Brett Venhuizen
"Worst telemarketer ever from State Farm. Non-stop calls weekly. I would suggest to not use this representative unless you want calls repeatedly every week to sell you something"
We responded:
"Brett, My apologies for the disturbance. We are aware that we must respect the wishes of our potential clients. Advising us, rather than registering your complaint online would have been greatly appreciated. Please consider removing this review, as it does not reflect our position on telemarketing. Thank you in advance."
Profile photo of Trevor Kehoe

Trevor Kehoe

October 29, 2024

5  out of  5
rating by Trevor Kehoe
"Sam was very helpful and quick to solve my problem."
We responded:
"Hi Trevor I’m glad Sam was helpful. Please tell a friend "
Profile photo of Timo Nequin

Timo Nequin

October 26, 2024

5  out of  5
rating by Timo Nequin
"Sam was super efficient at both responding to my questions and also arranging a rental car for me! Very grateful!"
We responded:
"Timo, Audrey McFarlin State Farm is has a focus on service. We understand that is large part of the reason you selected the State Farm product. "
Profile photo of debsankar banerjee

debsankar banerjee

October 26, 2024

5  out of  5
rating by debsankar banerjee
"Have been using their service for car insurance for over an year now. Gave me much better rates than I could find myself. Also very responsive in case you need their help. Had very good experience interacting with Sam & Krystyna."
We responded:
"I'm pleased that you had the experience of service from our sales manager and service manager. Thank you for the 5-Stars!"
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Dwight Hammond

October 24, 2024

5  out of  5
rating by Dwight Hammond
"Janet was very helpful"
We responded:
"Hi Dwight, Thank you recommending Janet. She is a valuable member of the team."
Profile photo of Lara Tolks

Lara Tolks

October 16, 2024

5  out of  5
rating by Lara Tolks
"Samantha Mayberry was my agent. She was so helpful! Thank you so much!"
We responded:
"Lara, I'm pleased that you experienced Sam's professionalism. We appreciate the 5-Stars."
Profile photo of Priscilla Garcia

Priscilla Garcia

October 15, 2024

5  out of  5
rating by Priscilla Garcia
"I needed some assistance with car insurance and Sam Mayberry was so great. She was very knowledgeable. The experience was quick and efficient."
We responded:
"Hi Priscilla, Samantha is an asset in our office. It is always her goal to demonstrate that every client is important."
Profile photo of Meiyu Lin

Meiyu Lin

October 10, 2024

5  out of  5
rating by Meiyu Lin
"Man Yi的服务特别好,虽然我不会说英文,但是在Man Yi的帮助下十分顺利地完成,很感谢她的帮助,华人都可以来找她!"
We responded:
"We appreciate your comments! The good news is ManYi is valued member of the team that speaks Cantonese and Mandarin. "
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srg astros

October 9, 2024

5  out of  5
rating by srg astros
"Samantha Mayberry was my agent and she made the process extremely easy. Very prompt and friendly service."
We responded:
"Thank you for the 5-Star rating. Sam is the best!"
Profile photo of Luo Xiangquan

Luo Xiangquan

October 8, 2024

5  out of  5
rating by Luo Xiangquan
"Man Yi good services!!! they are very nice and friendly, especially for cmy."
We responded:
"Luo, Thank you for the 5-Stars! Tell a friend that ManYi speaks Cantonese and Mandarin. She is a great resource in the community. "
Profile photo of Leon Lin

Leon Lin

October 8, 2024

5  out of  5
rating by Leon Lin
"Man Yi is an amazing agent, she is patient with all my questions, and she is able to resolved all of them. Love and appreciate her service."
We responded:
"Leon, Thanks for the 5-Stars. Man Yi is a valuable member of our team. She values being of service."
Profile photo of Sharon W

Sharon W

October 2, 2024

5  out of  5
rating by Sharon W
"Christian is amazing and more handsome than Jake. He helped me with my home and auto insurance. Highly recommended."
We responded:
"Hello Sharon, Christian is highly skilled in home and auto coverage. Please recommend him for Life insurance as well!"
Profile photo of Ellybeth

Ellybeth

September 30, 2024

5  out of  5
rating by Ellybeth
"Called in today for an instant same day quote and was a seamless experience. Sam was very pleasant and helpful. Christian was able to get this in my hands within the 10 15 mins I had. I was able to get insured and pickup my new vehicle. I appreciate all your help!"
We responded:
"Ellybeth, Thanks for the 5-stars. Christian and Sam are the essence of team work. We are please to be of service "