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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Shay DaLady Boss Bankè

Shay DaLady Boss Bankè

January 9, 2025

5  out of  5
rating by Shay DaLady Boss Bankè
"Best insurance ever will recommend has the best customer service and Eddie was very helpful with all my questions comments and concerns"
We responded:
"Hi Shay. Thank you for the fabulous review!!!"
Profile photo of Dennis Dunaway

Dennis Dunaway

January 7, 2025

5  out of  5
rating by Dennis Dunaway
"Man Yi & Sam provided great service! Thanks for your help quickly getting a new car on our policy!"
We responded:
"Dennis, You experienced the service of the dynamic duo! Thanks for the 5-Star rating of ManYi and Sam! - Audrey"
Profile photo of ada casas

ada casas

January 7, 2025

5  out of  5
rating by ada casas
"The entire staff at the South Loop State Farm on Michigan Avenue have been both professional and warm to me and my family. I've been very fortunate in choosing State Farm and highly recommend them for all your insurance needs."
We responded:
"Ada, Thank you for the glowing service endorsement of the team. We appreciate the 5-Star rating."
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Michelle Lechtenberg

January 7, 2025

5  out of  5
rating by Michelle Lechtenberg
"Krystyna has been extremely helpful and polite. Each time I reach out with questions, she is always on top of it. Thank you for always being there to help!"
We responded:
"Hi Michelle, Thank you for the 5-Stars! Krystyna is always of great assistance. Please continue to reach out and please refer a friend!"
Profile photo of Carolyn Ashley

Carolyn Ashley

January 6, 2025

5  out of  5
rating by Carolyn Ashley
"Quick and easy time getting auto insurance coverage. Thank you Krystyna Bukowska!"
We responded:
"Carolyn, Thanks for commenting. Greatly appreciate your time."
Profile photo of Mai (mai_lol1)

Mai (mai_lol1)

December 31, 2024

5  out of  5
rating by Mai (mai_lol1)
"man yi good service thank you"
We responded:
"Mai, Thank you for your 5-Star Review. We strive to deliver good service. I'm pleased to know that ManYi met your expectation.- Audrey"
Profile photo of Colin Bamford

Colin Bamford

December 19, 2024

5  out of  5
rating by Colin Bamford
"Victoria was a delight to work with!"
We responded:
"Colin, Thank you for the 5-Stars!"
Profile photo of Brad Nadborne

Brad Nadborne

December 19, 2024

5  out of  5
rating by Brad Nadborne
"I had let a policy lapse and called in to hopefully get it updated. In the most professional, courteous and attentive manner possible, Sam took care of everything!! Outstanding service that really stands out. Thank you, thank you, thank you!!"
We responded:
"Brad, Thank you for commenting on Sam's service. We appreciate the 5-Stars.- Audrey"
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Jessica Burton

December 17, 2024

5  out of  5
rating by Jessica Burton
"Thanks for all your help, I definitely appreciate your service"
We responded:
"Jessica, Thanks for the 5-Star Review. Im happy we could help!"
Profile photo of Min Lee

Min Lee

December 14, 2024

5  out of  5
rating by Min Lee
"I worked with Christian Ortega for the last year. He is diligent and meticulous. His last offer to move to State Farm the auto insurance save me a lot of money by bundling it with my existing homeowner policy!"
We responded:
"Min, Thank you very much for the 5-Star Rating of Christian's service. There is a great deal of value in the State Farm bundle. You were wise to take advantage of the offer. - Audrey"
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Alfonso Diaz

December 6, 2024

5  out of  5
rating by Alfonso Diaz
"Had a phone call with Sam from State Farm. She was really helpful very detailed and makes sure you understand your policy for your insurance."
We responded:
"Alfonso, Thank you for much for commenting on Sam's level of service. Its appreciated. - Audrey"
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li ang

December 5, 2024

5  out of  5
rating by li ang
"I strongly recommend agent Man Yi. She works very efficiently and helps her customer find the right product."
We responded:
"li Thank you for recommending ManYi! Your 5-Stars is appreciated "
Profile photo of John Engel

John Engel

December 5, 2024

5  out of  5
rating by John Engel
"Had a nice call from Sam at State Farm Insurance. Helped me understand the coverages I have and offered coverages I didn't have. No high pressure selling. I will always recommend State Farm and Audrey McFarlin agency."
We responded:
"Thanks John for the insurance review. Let us know how we can be of service. "
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Darwin Pesantez

November 27, 2024

5  out of  5
rating by Darwin Pesantez
"Happy to be back with State Farm and even happier to have Krystyna as my agent. She made sure I was fully covered all around and made the process to start my policy very easy. Not mention she is always a call away if I ever have any questions regarding my policy. Thank you Krystyna!!"
We responded:
"Darwin, on behalf of Krystyna and the team, welcome back! Thank you for the 5-stars. "
Profile photo of J M.

J M.

November 27, 2024

5  out of  5
rating by J M.
"My rates recently went up and I looked for quotes in a couple different places and I just wasn’t satisfied with the costumer service. I’m happy I found this office and Victoria was extremely helpful not only did she find me as many discounts as possible on my auto but had a great rate for my home as well. I’m a single mom of two children and I had been concerned for months thinking what would happen to them if I was to pass away and it was like she knew! She explained all the different products they have and helped me set up life insurance that is very affordable. Thank you Victoria for your service !"
We responded:
"JM. Thank you for commenting on the service provided by Victoria. Happy Thanksgiving "
Profile photo of Jackie Tyiran

Jackie Tyiran

November 26, 2024

5  out of  5
rating by Jackie Tyiran
"South Loop helped me with all my insurance needs. Loved working with Sam! Would recommend."
We responded:
"Jackie, thank for rating Sam 5-Stars! She is a true asset. Let us know if we can be of further assistance. Thank you-Audrey"
Profile photo of Bev Milligan

Bev Milligan

November 22, 2024

5  out of  5
rating by Bev Milligan
"Sam assisted me and provided a fast and accurate answer. I inquired if a friend is using my car do I need to insure them? She explained if they are not living here the answer is No. Such a relief. I cannot drive until I am able to walk better. Thank you."
We responded:
"Bev Thank you providing your review of the service provided by Sam. We appreciate the 5-Stars. "
Profile photo of Shawn Seigler

Shawn Seigler

November 21, 2024

5  out of  5
rating by Shawn Seigler
"Janet was helpfull"
We responded:
"Shaw Thanks for reviewing the service provided by Janet. We appreciate the 5-Star rating. "
Profile photo of Stephanie Calhoon

Stephanie Calhoon

November 11, 2024

5  out of  5
rating by Stephanie Calhoon
"Christian Ortega has been great to work with especially with our relocation to Chicago and needing renter's insurance. Quick responses make all the difference."
We responded:
"Stephanie, Welcome to Chicago! We appreciate you!"
Profile photo of Bill Gibbons

Bill Gibbons

November 4, 2024

5  out of  5
rating by Bill Gibbons
"My policy is coming up for renewal and I had some questions which could determine whether I would renew with Allstate or look for other quotes. I called the Mcfarlin agency and Eddie Chen was answered all of my questions, did research on questions he could not answer immediately and was incredibly responsive. He is a credit to the agency. I will renew."
We responded:
"Hi Bill, Let me thank you for the 5-Star rating of the service provide by our newest team member Eddie Chen. Welcome to the State Farm family. "
Profile photo of Valerie Patron

Valerie Patron

November 4, 2024

5  out of  5
rating by Valerie Patron
"I love the service here Janet was so helpful very thorough she is a Great employee,kind ,excellent service I would recommend her to all of my friends &family Thank you so much Janet you are the sweetest person ever!!! Thanks for the policy"
We responded:
"Valerie, Thank you for the 5-Star rating. Janet is our service specialist. Our goal is to provide excellent service that is a pleasant surprise. Come by any time. We would love to meet you!"
Profile photo of Kings Man

Kings Man

November 4, 2024

5  out of  5
rating by Kings Man
"Man Yi good service"
We responded:
"Thank you for rating Man Yi's service. We appreciate the 5-Stars!"
Profile photo of Allison Wang

Allison Wang

November 4, 2024

5  out of  5
rating by Allison Wang
"Man Yi has been such a blessing for me. Amazing services, would recommend to all :)"
We responded:
"Allison, Thank you for rating Man Yi with 5-Stars! Today, we celebrate our 200th review. "
Profile photo of Alex Torres

Alex Torres

November 4, 2024

5  out of  5
rating by Alex Torres
"I have been with statefarm for years now since I've purchased my vehicle and always asked for Krystina's assistance! She's been nothing but helpful and makes the process so easy."
We responded:
"Alex Thanks for the 5-Stars. I’m pleased Krystyna was able to assist"
Profile photo of Oscar Casas

Oscar Casas

November 4, 2024

5  out of  5
rating by Oscar Casas
"It’s a pleasure talking to the people at Audrey Mcfarlin! Krystyna is always is so welcoming and so knowledgeable about all aspects of insurance. She is very thorough and professional."
We responded:
"Oscar, thank you for the 5-stars. Krystyna takes pride in knowledge of State Farm systems. Professional is her middle name. lol. "