
State Farm® Insurance Agent Audrey McFarlin
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
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What our customers say about us...
Amy Marron
September 26, 2025
"We were extremely satisfied with our experience at State Farm South Loop. Krystyna was knowledgeable, friendly, welcoming and put us at easy. Because of Krystyna we will turn to State Farm with any additional needs in the future."
"Amy, Krystyna is the office manager and works very hard. She believes in the product and it comes through in her interactions. - Audrey "
Tom Edison
September 26, 2025
"Krystyna was great to work with. Always pleasant and responsive."
"Tom, I’m pleased that Krystyna was great to work with. We appreciate the 5 Stars - Audrey "
Steve Markwell
September 25, 2025
"Krystyna was on top of this from the get go. We were looking to add a second car and she was able to generate a quote while we were doing the test drive. Even better, she followed up the next day with an additional discount we'd overlooked. Really fast, easy and most importantly cost saving! This team is fantastic! More recently we had our policy annual review with Krystyna and made sure that we had everything covered for our growing family. Really just a pleasure to interact with and left feeling great about how protected we are."
"Steve, Thank you for your generous comments. We are busy and many obtain quotes online. We always follow up the next day, as discounts and value are often overlooked. We appreciate the 5-Stars - Audrey"
Josephine Schultz
September 15, 2025
"I called State Farm to add my daughter on my policy and it went very smoothly. I am happy. I chose this agency for my car insurance as every time I call I get a pleasant, knowledgeable and friendly lady on the phone. I recommend this office highly as I have never been disappointed in the service I received."
"Josephine, Thank your for kind comments. We try!- Audrey "
Alexander Lewis
September 5, 2025
"Krystyna has been very helpful for my insurance needs!"
"Alexander, Thanks for commenting on Krystyna's service. We appreciate the 5-Stars. - Audrey"
Ashley Biggs Underwood
August 20, 2025
"Worked with Krystyna to update some info on my account, and not only was it a smooth process but she got back with me VERY quickly! Very happy with her service!"
"Thanks Ashley. Krystyna is the best! Thanks much. Audrey Mcfarlin State Farm Insurance "
niya
August 4, 2025
"Very engaging and nice, great and engaging conversations. Gets the job done plus good energy."
"Niya thank for engaging with us. We so appreciate the 5-Stars - Audrey "
Elsa DeNormandie
July 24, 2025
"Really like the information she gave and was able to give me a chance to look everything over."
"Elsa. Thank you for the comments and the 5-Star rating- Audrey "
Eugen Zau
July 24, 2025
"Wonderful experience dealing with Krystyna, worked out a great and easy policy for my car, saved me time and money!"
"Eugen, I’m happy you had a great experience with Krystyna- Audrey"
Lori Zelek
July 11, 2025
"Jake at State Farm was extremely friendly and helpful. He went out of his way to help me with my car insurance. My quote was so fabulous, it literally left me speechless. I have recommended him to many other people for auto insurance and will continue to do so. I highly recommend him for insurance needs. Thank you Jake at State Farm."
"Lori, Thank you for the 5-Star rating. Jack and I truly appreciate you taking the time to comment - Audrey"
Rocky Lusane
July 10, 2025
"She was very nice and helpful throughout the whole process."
"Rocky, Thanks for the 5-Star rating! Audrey"
Dedria Shoular
July 9, 2025
"If you need some kind of insurance Kelli at statefarm at the south loop location can look for really good deals on insurance. Kelli is also educated at statefarm, good explanations and a good followupper to see if insurance is needed. Go Kelli!!!"
"Dedria, Thanks so much for Kelli's service review. We appreciate the 5 Star rating - Audrey"
Karla Lizette Gomez
July 9, 2025
"Jacob was so great! Very helpful and explained very well the whole process and made it very simple. He answered all my questions regarding the drive and safe program. He also gave me a very competitive quote that pushed me to making my decision so much easier when it came to switching. It was a no brainer! Really great office In general!"
"Karia, Jacob and I really appreciate your kind remarks. The great compliment is a recommendation. Thanks for the 5 Stars! - Audrey"
Hayley Robbins
July 9, 2025
"Krystyna Bukowska was very helpful getting renters insurance for our new apartment! She was very friendly as well!"
"Hayley, Krystyna and I appreciate your review. Enjoy your new apartment and rest easy knowing that you are covered by State Farm - Audrey"
Katie Stephenson
July 1, 2025
"Krystyna was very helpful in helping me switch my renters insurance! She answered all of my questions and responded in a timely manner."
"Katie, Thank you for thee 5-Stars!! - Audrey"
Mine Sakatani
July 1, 2025
"Krystyna helped me very well to switch over my insurances. She made it clear everything and got a smooth transition. Thank you!"
"Mine, It was our pleasure to assist - Audrey"
Nelson Gates
July 1, 2025
"Excellent service. I call around looking for the right insurance policy, and after many dead ends i came to State Farm. Krystyna is a true professional. She helped me get a great bundle saved me money and time. Took me step by step and broke everything down for me real nice and simple. We need more agents like Krystyna in the world and more companies like State Farm. Hands down the best insurance you’ll ever get!"
"Nelson, Thanks for the comments on our service - Audrey"
Moutzdx
June 30, 2025
"Jake was super helpful and made the process smooth and easy. Definitely recommend State Farm in South Loop"
"Moutzdx, thank you for commenting on Jake's service level. We appreciate the 5 Stars! - Audrey"
Joseph TeBockhorst
June 26, 2025
"Kelli is INCREDIBLE! Kelli worked six straight hours helping me file my claim, emailing and contacting the claims department to gather me all proper documentation, and even spent an extra 30 minutes compressing a large file in order to email it all to me. Kelli is “THAT GOOD NEIGHBOR” who is selfless, kind, and always willing to help! 🙏🏼👌🏽🏡🫶🏼🙌. By far the best customer service with any organization I have ever encountered. Thank you State Farm and Aubrey for hiring people like Kelli to make your customers’ lives better."
"Joseph, This is State Farm. We make good on our promise as your insurance provider. Thank you for the 5-Stars - Audrey"
Misty Ogbara
June 26, 2025
"Krystyna was sweet and helped me with my insurance in a timely manner. She also gave me information on bundling plans and how I could save money!"
"Misty, I'm happy that you are pleased! Thanks for the 5-Stars - Audrey"
Virgilio Enriquez
June 24, 2025
"Shoutout to this team for a smooth process of making sure all my concern regarding coverage of my vehicles and dwellings are taking care of. Thank you for doing that extra mile, above and beyond service."
"Thank you so much for the kind remarks and the 5-Stars!!! Audrey "
Carol Branka
June 23, 2025
"Kelly was excellent in answering my questions about my insurance policies. She was very knowledgeable and helpful!!"
"Carol, Thank you for your kind remarks. Kelli puts a great deal of effort into being helpful. We appreciate the 5-Stars- Audrey"
manish tripathy
June 17, 2025
"The whole office is clueless -- I have had multiple conversations (at least 4) with the staff regarding cancelling a policy and they are not able to figure out this simple process over the last two weeks. They claim something is done and then a mail arrives from state farm claiming something else -- I wonder how they are managing so many clients."
"Manish, As I stated I sincerely apologize that you had a poor system experience. I am pleased that the system issue was resolved by our corporate office. While we wish we had more control, we did work to perform your request. Should you have any additional concerns, please do not hesitate to reach out. - Thank you - Audrey"
Rick Bettencourt
June 12, 2025
"Jacob Bettencourt was very helpful and knowledgeable. Highly recommend"
"Hi Rick Thank you for the 5-Star rating. Jacob works hard to be of service. -Audrey "
Jessica Bettencourt
June 11, 2025
"Jacob is great to work with!"
"Jessica, thank you very for 5- Stars- Audrey "