Skip to content
Español

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Kari Hermansen

Kari Hermansen

November 8, 2025

5  out of  5
rating by Kari Hermansen
"Claire was extremely friendly and helpful. I needed to make some changes to my policy, and she spent a lot of time making multiple changes. She also remembered I said I wanted to add something, and a couple of weeks went by, she followed up with me to find out if I still wanted to do it, which I appreciated, since I hadn't gotten to it yet."
We responded:
"Hi Kari Thanks for commenting on Claire’s service to your policies. We love to review. It’s better to identify gaps in coverage before the coverage is needed. We appreciate the 5 stars and thanks again for taking the time to review your coverage and our performance Audrey "
Profile photo of Howard Reed

Howard Reed

November 6, 2025

5  out of  5
rating by Howard Reed
"I had the pleasure of meeting and speaking with Claire several times regarding different kinds of insurance plans that are offered. Such a WONDERFUL experience!!! I HIGHLY recommend Claire as a person to go to and get information along with quotes to help you navigate your insurance process!!! Very kind, considerate, understanding and compassionate about helping someone!!"
We responded:
"Howard, thanks so much for your WONDERFUL comments. Claire is pleased to assist. We appreciate your 5 Stars! - Audrey "
Profile photo of Colby Works

Colby Works

November 5, 2025

5  out of  5
rating by Colby Works
"Krystyna was so great to work with! She made everything quick and easy and was a delight!"
We responded:
"Colby, on behalf of Krystyna and myself, your comments are welcome - Audrey "
Profile photo of Mason Bowman

Mason Bowman

November 5, 2025

5  out of  5
rating by Mason Bowman
"Always quick to respond to questions and implement updates. Thanks Claire!"
We responded:
"Thanks Mason. We appreciate the 5 stars- Audrey "
Profile photo of Lisa Salemi

Lisa Salemi

November 2, 2025

5  out of  5
rating by Lisa Salemi
"Claire was very responsive and helpful in responding to my request. She rerouted an email to right person and efficiently handled issue from start to finish."
We responded:
"Lisa, thank you for 5-star rating. I’m pleased that Claire was efficient- Audrey"
Profile photo of Brenda Summerville

Brenda Summerville

October 31, 2025

5  out of  5
rating by Brenda Summerville
"I love my agent and staff! Very professional, knowledgeable and responsive! I highly recommend them!"
We responded:
"Brenda We love you too!!!!- Audrey"
Profile photo of Lee Jerousek

Lee Jerousek

October 31, 2025

5  out of  5
rating by Lee Jerousek
"My wife and I moved our insurance business from Michigan to Chicago, IL. Audrey and her team made the transition easy for us."
We responded:
"Lee welcome to Chicago!!!! We appreciate the 5 Stars- Audrey "
Profile photo of Bertha

Bertha

October 30, 2025

5  out of  5
rating by Bertha
"Jacob Bettencourt is the name of the most exceptional insurance agent we have ever encountered. He has been instrumental in assisting my wife and me in transitioning from our previous insurance provider to State Farm. Through his expertise, we have come to the realization that we could potentially save hundreds of dollars by taking advantage of the comprehensive deals offered based on various household circumstances and driving history. His dedication has inspired my family to prioritize saving money, which we can now allocate towards cherished family time. Thanks Jacob truly appreciate that outstanding interest in helping others"
We responded:
"Bertha, thanks for your kind remarks. Jacob values our clients 5 Stars is our goal. Thank you Audrey "
Profile photo of Elliot Melsness

Elliot Melsness

October 30, 2025

5  out of  5
rating by Elliot Melsness
"Jake went above and beyond! He reached out to get me an AMAZING deal on life insurance. Definitely looking out for my best interest... will 100% recommend."
We responded:
"Elliott thank you for your recommendation. Life insurance is so important. Many over estimate the cost and UNDER estimate the consequences of not have ENOUGH life insurance- Audrey "
Profile photo of Cliff Billing

Cliff Billing

October 30, 2025

5  out of  5
rating by Cliff Billing
"Great customer service and due diligence with helping the customer"
We responded:
"Cliff, thank you for acknowledging our efforts. - Audrey "
Profile photo of Eryn Wanyonyi

Eryn Wanyonyi

October 29, 2025

5  out of  5
rating by Eryn Wanyonyi
"Claire was very helpful in discussing policy changes and offerings. Made the transition seamless."
We responded:
"Eryn, we are pleased to make it easy. - Audrey "
Profile photo of Marge Waszkiewicz

Marge Waszkiewicz

October 28, 2025

5  out of  5
rating by Marge Waszkiewicz
"Clarified home owner insurance questions throughly. Easy to work with. Thank you Kelli!"
We responded:
"Marge, thank you so much for your kind remarks regarding Kelli. - We appreciate the 5-Stars - Audrey"
Profile photo of Kwang Lim Lee

Kwang Lim Lee

October 14, 2025

5  out of  5
rating by Kwang Lim Lee
"Claire has been very attentive and helpful right from the beginning. The process of getting a new autoinsurance was easy and straightforward. Definitely recommend working with Claire!"
We responded:
"Kwang, Thank you for the 5 Stars. Claire and I appreciate your remarks. - Audrey"
Profile photo of Rita Madas

Rita Madas

October 13, 2025

5  out of  5
rating by Rita Madas
"I had a question about my renters policy and Kelly provided all the information I need. Very thorough and concise answers. Created everything up for me."
We responded:
"Rita, I'm pleased that Kelli was able to obtain information that assisted you. Please tell a friend! - Audrey"
Profile photo of Samantha House

Samantha House

October 13, 2025

5  out of  5
rating by Samantha House
"Jake was very helpful in getting me set up with renters insurance. He was able to answer all my questions and get me set up quickly and painlessly. I appreciate his help!"
We responded:
"Samantha, I'm happy that Jake assisted. Yes it was Jake from State Farm! lol - Audrey "
Profile photo of Alexandra Abalo

Alexandra Abalo

October 8, 2025

5  out of  5
rating by Alexandra Abalo
"Claire was great to work with when adding on car insurance. She was very communicative and made the process fast and easy."
We responded:
"Alexandra, Thank you for commenting on Claire's service level. She is the newest member of the team and working out beautifully. Thank you for the 5-Stars! - Audrey"
Profile photo of Remi Auxenfans

Remi Auxenfans

October 8, 2025

5  out of  5
rating by Remi Auxenfans
"Claire was a thorough, pleasant and effective help on the phone today for all of our insurance needs. Many kudos!!"
We responded:
"Remi, Thank you for commenting on Claire's service level. We appreciate you taking the time to offer a 5-Star rating - Audrey"
Profile photo of Thomas Reilly

Thomas Reilly

October 7, 2025

5  out of  5
rating by Thomas Reilly
"Krystina Claire and Kelli are all amazing workers and helped me with my insurance! Thank you State Farm!!!"
We responded:
"Thank you Thomas for your comments on the team! We appreciate the 5-Stars - Audrey"
Profile photo of Chandresh Sheth

Chandresh Sheth

October 2, 2025

5  out of  5
rating by Chandresh Sheth
"Claire and Kelli both very helpful and clever girls"
We responded:
"Chandresh, I'm pleased and encouraged that you recognized the brilliance of my team. We try to provide 5-Star service - Audrey"
Profile photo of Ethan Sippy

Ethan Sippy

October 2, 2025

5  out of  5
rating by Ethan Sippy
"Krystyna was very polite and helpful and had my issue resolved in under 5 minutes"
We responded:
"Ethan, As you may have recognized Krystyna is the office manager. She is competent and truly enjoys the industry. Feel free to refer a friend. - Audrey"
Profile photo of Sarah Tysk

Sarah Tysk

October 1, 2025

5  out of  5
rating by Sarah Tysk
"Krystyna helped us get our new homeowners policy set up and was very easy to work with. Was flexible and followed up with us when we were distracted by everything else with the move to make sure there were no gaps in coverage!"
We responded:
"Sarah, Congratulations on the new home! Rest assured that we are here as you settle in. We appreciate the 5-Stars - Audrey"
Profile photo of Olawunmi Olurin

Olawunmi Olurin

September 30, 2025

5  out of  5
rating by Olawunmi Olurin
"Five stars for sure! I got the best premium auto insurance thanks to Krystyna. She’s the best"
We responded:
"Olawunmi, We appreciate the 5-Star rating. The best to you - Audrey"
Profile photo of Edie Hitchcock

Edie Hitchcock

September 30, 2025

5  out of  5
rating by Edie Hitchcock
"Kelli helped me out quickly and knowledgeably with a payment issue I had and I'm very grateful for her excellent work! Many thanks!"
We responded:
"Edie, I'm pleased that Kelli was able to assist. Make sure you take advantage of the website which places all your policy information at your fingertips. - Audrey"
Profile photo of Justin Kroll

Justin Kroll

September 29, 2025

5  out of  5
rating by Justin Kroll
"For the last year that I’ve been working with the Audrey McFarlin State Farm office I’ve had nothing but good experiences. Most recently Kelly helped me revisit my policy before renewal and made going through it quick and easy. I would definitely recommend giving Kelly a call with any/all insurance related questions in the future."
We responded:
"Justin, We absolutely adore our long term clients. It is our pleasure to be of assistance. - Audrey"
Profile photo of Amy Marron

Amy Marron

September 26, 2025

5  out of  5
rating by Amy Marron
"We were extremely satisfied with our experience at State Farm South Loop. Krystyna was knowledgeable, friendly, welcoming and put us at easy. Because of Krystyna we will turn to State Farm with any additional needs in the future."
We responded:
"Amy, Krystyna is the office manager and works very hard. She believes in the product and it comes through in her interactions. - Audrey "